For the first time since 1991, Community Water System will have to increase area water rates. Though the rate change is imminent, the exact amount of the increase has not yet been determined. Several factors which effect this rate change are…

CWS Water Rate Plan for 2024 thru 2028

As you are aware, in the last several years we have experienced…

Use the Smarthub button below to pay your bill or scan the proper QR code to download the app to…

Lead is a common metal found throughout the environment in lead-based paint, air, soil, household dust, food, certain types of pottery, porcelain, pewter, and water. Lead can pose a significant risk to your health if too much of it enters your…

Community Water System and fellow members of the Mid-Arkansas Water Alliance (MAWA) are the 2006 recipients of the Organization of the Year award from the University of Arkansas at Little Rock¹s (UALR) College of Professional Studies. The award…

  1. Community Water System found elevated levels of lead in drinking water in some homes/buildings. Lead can cause some serious health related problems, especially for pregnant women and young children. Please read this…

June 29th, 2012

Effective immediately, due to the current heat and dry weather conditions, Community Water System is asking both retail and wholesale customers alike to voluntarily recue their water usage. By initiating a voluntary water…

In an effort to further expand services, CWS has launched it's new website! Our previous knowledgebase format was a powerful format, but our new Content Management System should allow for easier maintenance and easier navigation.



The lobby will remain closed until further notice.  We will post and update on a potential lobby opening later on. 

We have been informed by our bill mailing service; The Postal Service has had large scale delays throughout the country since the beginning of December.  CWS is removing the penalty phase in January to allow for the mailings to arrive and payments to be addressed.   

Community Water System Offices will be closed December 24th and 27th for Christmas and December 30th and the 31st for end of the year processing and New Year’s.  We wish all a Merry Christmas and a very Happy New Year. 

Community Water System offices will be closed Friday the 25th for our yearly company floating holiday.  We will resume normal business hours on Monday the 28th.  If you have a water outage emergency, please call 501-825-7294 and press three to leave a detailed message.  One of our service personnel will call you back as soon as possible.

Community Water System is asking its customers to help conserve water during this extended dry period.  Due to construction efforts on a new water filter and the reduced availability of materials, our system is very close to reaching its maximum water output.  So please, help us conserve water by cutting back on your lawn and garden irrigation, your power washing or any other water usage as much as possible.


The COMMUNITY WATER SYSTEM is a public water system subject to regulation under the federal Safe Drinking Water Act. Those regulations require the notification of customers whenever a violation occurs, and is the basis for this notice.

Only 19 of the required 20 valid bacteriological sample results, were received during February 2022.

The Arkansas Department of Health has made changes to the PWS Service Fee Rate for all water distributors in the State.  Act 788 of the 2019 Legislative Session changed the fee rate from $0.30 per meter per month to a new rate of $0.40 per meter per month.  This $0.10 increase will take place on the August 2019 billing cycle.  This fee supports the Safe Drinking Water Act monitoring program (SDWA on our billing) and is evenly billed to all our metered customers. 

The Highway 330 area water system improvements have been completed! The improvements completed include approximately 4.5 miles of waterline, a new pump station, secondary feed and an elevated water storage tank. This project was completed without the need to incur any additional debt.

Water fluoridation is coming to CWS.

In accordance with Act 197 of 2011, Community Water System is in the process of implementing a fluoride program. Bids for this project were opened March 18, 2014 and were higher than anticipated. A request has been submitted to the Delta Dental Foundation of Arkansas asking for additional grant moneys to cover the additional cost. It is anticipated that the contract can be awarded by July and construction can begin by August. This project is estimated to take 6 months to complete.

Construction is underway! Watch for construction activities on the State Highway 330 corridor west of Fairfield Bay, AR. The improvements to be completed include approximately 4.5 miles of waterline, a new pump station and an elevated water storage tank. These changes will increase water volume and pressure and provide a secondary feed for improved water quality. This project is expected to be completed by December 2013.

Water fluoridation is coming to CWS.

In accordance with Act 197 of 2011, Community Water System is in the process of implementing a fluoride program. Preliminary engineering has been completed and the Delta Dental Foundation of Arkansas has awarded a grant in the amount of $84,000.00 for the equipment and associated services for installation. Final engineering plans are being drafted for approval by the Arkansas Department of Health. This project will be completed over the next 12-18 months.

Community Water System implemented a treatment technique change in January 2013. The change involved a move from strictly gaseous chlorine as our primary disinfectant to chlorine dioxide. Chlorine dioxide has been around since the 1940s and is a stronger oxidant than pure chlorine and thus more effective against bacteria, viruses and Cryptosporidium. It is also very effective at oxidizing dissolved organic matter into a state that reduces the formation of disinfection by-products.